Pre-order items are products that are currently not in stock and you must place your order in advance to secure your size. The following applies for pre-orders and subject to change without notice:
Payment is charged immediately at checkout not when item ships. If for any reason, we cannot fulfill your order, you will be notified and a full refund will be issued.
Pre-order items can take approximately 3-5 business days to processed and 10 to 20 days to be shipped. Please note that these are estimated days and does not include holiday, weekends, and any potential manufacturing delays. These are standard timeline provided by the manufacturer.
Pre-ordered items are sold on a first come first served basis. Pre-order items are limited and exclusive designs. It can take anywhere from 1 to 8 weeks depending on the style, materials, and quantity.
If you need to cancel or update your order, please send an email to firstname.lastname@example.org. Please make sure to add your order number on the subject and tell us a brief message and reason for cancelling.